Returns & Exchanges

Return Policy

At GEMFORIA, we want you to love your gemstone jewelry. If you’re not completely satisfied with your purchase, we’re here to help.

Returns:

• Items can be returned within 07 days of delivery for a full refund or exchange.
• To be eligible for a return, items must be unused, in original packaging, and in the same condition that you received them.
• Customized or personalized pieces are non-refundable unless there is a defect in the craftsmanship.

Return Process:

1. Contact us at [+92-336-5393579] with your order number and reason for return.
2. We will provide you with a return shipping label and instructions.
3. Once we receive the item and inspect it, we will notify you of the status of your refund.

Refunds:

• Approved returns will be processed within 5-7 business days.
• Refunds will be issued to the original payment method. Depending on your bank, it may take additional time for funds to reflect in your account.

Exchanges:

• If you’d like to exchange your item, please contact us within 07 days. We’ll process the exchange as soon as we receive the original item.

Damaged or Defective Items:
If your jewelry arrives damaged or defective, please reach out to us within 07 days of receipt. We will replace or repair the item at no additional cost.

Non-Returnable Items:

• Sale items
• Customized or engraved pieces

In return & exchange shipping costs will be paid by the customer

If you have any questions about our return policy, feel free to contact us at [email protected]

Thank you for choosing GEMFORIA!