FAQ’S
We offer a wide range of natural gemstones, including diamonds, sapphires, emeralds, rubies, amethyst, topaz, and garnet.
Our gemstones are available in natural varieties. Each product description clearly states whether the gemstone is natural.
We provide our certificate of guarantee
Yes, we offer custom design services. You can select your gemstone, metal type, and design style to create a one-of-a-kind piece.
We offer a 30-day return policy on all non-customized jewelry. The item must be in its original condition and packaging. Customized pieces are not eligible for return.
To maintain the beauty of your gemstone jewelry, avoid exposure to harsh chemicals, extreme temperatures, and physical impact. Clean your jewelry with a soft cloth and store it in a padded box when not in use.
Yes, we offer warranty against manufacturing defects. This does not cover normal wear and tear, damage caused by misuse, or alterations made by third parties.
You can use our online ring size guide or visit a local jeweler for an accurate measurement. If you’re unsure, our customer service team is happy to assist you.
We accept bank transfers, easy paisa, jazz cash and Cash on delivery.
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.
It typically takes 7 business days. Custom orders may take longer, with timelines provided at the time of purchase.
Yes, once your order is shipped, you will receive a tracking number to monitor your delivery status.
If your item arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as quickly as possible.
You can reach our customer support team via email at [email protected] or by whatsapp at +92 336 5393579 during our business hours.